Returns & Exchanges
We strive for the highest quality in every brew, but if your order arrives damaged or incorrect, we offer a 14-day return window for unopened products. Please note that due to the perishable nature of beverages, we cannot accept returns for products that have been opened or consumed.
Contact Support
Email our customer service team with your order number and a brief description of the issue to initiate your return request.
Document the Issue
For broken bottles or damaged packaging, please attach clear photographs to your email so we can process a claim with the carrier.
Pack Securely
Place the unopened items back in their original shipping box or similar protective packaging to ensure they reach us safely.
Receive Refund
Once we receive and inspect your returned items, we will issue a full refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing